long will it take to receive my order?
have an order shipped to my P.O. Box?
I ship my order to a different address?
are shipping charges calculated?
Shopping FAQsWhich credit cards do you
Visa, Mastercard, American Express, and
Discover/Novus cards are accepted.Back
Can I cancel my order?
Orders may be
cancelled prior to shipment under the following conditions: If parts
order , and parts have not been modified for customer there will be
"no charge". If there parts have been modified(electrodes or jaw
drilling, etc.) there will be a 15%(list price) cancellation fee. If
an order for a bench model machine is cancelled prior to shipment
there will also be a cancellation fee of 15%. If you do receive an
order that was canceled, accept delivery of the item and call the
Customer Service Center for return instructions. Back
I canceled my order but I haven't received a
credit yet. How long do credits take?
We submit all
requests for credits within 24 hours of receipt; however, it may
take 7-10 business days for you to receive your credit. You should
see this on your next credit card statement or the following one,
depending on where you are in your billing cycle. Back
Can I return an item that is damaged,
defective, or I just don't want?
Yes, if item is damaged
in shipment please notify UPS or other carrier as well as Ewald
Instruments Corp. upon receipt of goods.
If items are defective call EIC for return instructions.
If item is returned because the customer changed his or her mind
etc., it must be returned within 15 days and a 20% re-stocking
charge will apply.Back
What happens if the item I ordered is not
In the unlikely event there is a change or
delay in filling your order. We know that this can be inconvenient,
and we will offer you one of the following alternatives as
appropriate to your situation:
Offer an ALTERNATE selection of equal or greater value.
Offer a BACKORDER and new estimated delivery. You can wait for
the new delivery date, or cancel prior to shipment. We constantly
update our computer system with new information from our vendors. On
rare occasions new circumstances come to our attention after the
placement of your order. Therefore, we reserve the right to cancel
your order for a full refund at any time. Back
Shipping FAQsHow long will it take to
receive my order?
Shipment of you order will depend on
your specific order. Stock items not modified are usually shipped in
3-5 business days. Items that need modification take between 7-15
business days. Machinery welders 4-6 weeks delivery, Flash Cutter's
& Stripper's(bench model)6-8 weeks or sooner. Automatic Flash
Cutter's 18-22 Weeks.Back
Can I have an order shipped to my P.O. Box?
No! The vast majority of our merchandise is shipped via
UPS, and a valid street address is needed to ensure proper
Can I ship my order to a different address?
Yes! When you place your order and come to the Check Out
screen, just replace your address with the address you want to ship
your merchandise to, then continue. Remember to use a street
address, not a Post Office Box, for any shipping address. Back
How are shipping charges
Shipping charges vary according to product
type and destination. Therefore, we are not able to reduce shipping
charges for any reason.
Most products are shipped via UPS (because they offer package
insurance and excellent tracking software). Larger items are
generally shipped via common carrier, and require higher shipping
rates. Select products offer an express shipping option. In most
cases, this rapid delivery requires an additional fee.Back